How can my users report Accessibility-related issues?

Through the Ally Toolbar, AudioEye makes available the Help Desk utility, a reliable and trusted resource that allows site visitors to report accessibility related issues before they get escalated to law firms or advocacy groups that may take action on the end-users behalf.  How Help Desk works:

  • Reported issues are validated and shared with SPS
  • AudioEye Customers may opt to allow AudioEye to communicate directly with Site Visitors OR may opt to take instruction from AudioEye engineers for communicating back to Site Visitors.
  • Reported issues unrelated to accessibility/usability to be sent to Customer Project Manager or designated individual(s) as instructed fromthe Customer
  • Spam submissions to be deleted or ignored by AudioEye
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