In addition to the Player, Reader, and Voice tools, AudioEye customers may also include the Help Desk tool, which is also made available from the AudioEye Ally+ Toolbar. The Help Desk provides site visitors with a resource for reporting accessibility-related issues and to receive technical support as provided by AudioEye Accessibility Engineers. Here is how it works:
- Reported issues are validated and shared with Client.
- Client may opt to allow AudioEye to communicate directly with Site Visitors OR may opt to take instruction from AudioEye engineers for communicating back to Site Visitors.
- Reported issues unrelated to accessibility/usability are sent to Client Project Managers or designated individual(s) as instructed from Client.
- Spam submissions are deleted by AudioEye.