How Help Desk Works

In addition to the Player, Reader, and Voice tools, AudioEye customers may also include the Help Desk tool, which is also made available from the AudioEye Ally+ Toolbar.  The Help Desk provides site visitors with a resource for reporting accessibility-related issues and to receive technical support as provided by AudioEye Accessibility Engineers.  Here is how it works: 

  • Reported issues are validated and shared with Client.
  • Client may opt to allow AudioEye to communicate directly with Site Visitors OR may opt to take instruction from AudioEye engineers for communicating back to Site Visitors.
  • Reported issues unrelated to accessibility/usability are sent to Client Project Managers or designated individual(s) as instructed from Client.
  • Spam submissions are deleted by AudioEye.
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